Refund Policies & Terms of Service

• All bookings are subject to availability and confirmation by Prime Jamaica Tours Ltd.

• A reservation is considered confirmed only after the required deposit or full payment has been received, as specified at the time of booking.

• All prices are quoted in United States Dollars (USD) unless otherwise stated.

• The remaining balance, where applicable, is due on or before the date specified in your booking confirmation.

• We accept payment by Zelle, bank transfer, PayPal.

• All payments are processed securely through trusted payment providers.

• A confirmation and receipt will be provided for all payments received.

• Group bookings for ten (10) or more guests may qualify for special rates or customized packages.

• One designated group leader must serve as the primary contact and will be responsible for coordinating communication, booking details, and payments on behalf of the group.

• The group leader is responsible for ensuring that all participants are informed of and agree to these Terms & Conditions.

• Minimum participant numbers may apply for certain tours, activities, or customized group experiences.

• Additional terms and conditions may apply to corporate, educational, or other specialized group bookings.

• Please contact us directly for group pricing, availability, and customized itinerary options.

• A deposit may be required to secure and confirm your booking for tours, airport transfers, and other transportation services.

• Unless otherwise stated in writing, all deposits are non-refundable.

• The remaining balance is payable on the day of the service or in accordance with the payment terms provided in your booking confirmation.

• Failure to pay the required balance may result in cancellation of the booking without refund of any deposit paid.

• Payment methods accepted will be communicated at the time of booking and may include bank transfer, credit card, debit card, PayPal, or other approved payment options.

• Approved refunds will be processed to the original payment method within 5–10 business days of approval.

• Refund processing times may vary depending on your bank, credit card issuer, or payment provider.

• Prime Jamaica Tours is not responsible for delays caused by financial institutions or third-party payment processors.

• Guests will be notified once their refund has been processed.

• Cancellations made more than 48 hours before the scheduled service are eligible for a full refund.

• Cancellations made 24–48 hours before the scheduled service are eligible for a 50% refund.

• Cancellations made less than 24 hours before the scheduled service are non-refundable.

• No-shows without prior cancellation are non-refundable.

• In the unlikely event that Prime Jamaica Tours is required to cancel a booking due to severe weather, safety concerns, operational issues, or other unforeseen circumstances, guests will be notified as soon as possible.

• Guests will have the option to reschedule their booking to a future available date or receive a full refund, including any deposit paid.

• Prime Jamaica Tours reserves the right to modify, postpone, or cancel services when necessary to ensure the safety of guests, staff, and partners.

Except where required by law, our liability is limited to the amount paid for the affected booking. 

• For airport transfers, guests must provide accurate flight details at the time of booking.

• When flight information is provided, Prime Jamaica Tours will make reasonable efforts to monitor flight arrivals and accommodate delays.

• Guests should notify us as soon as possible of any significant flight changes, cancellations, or travel disruptions.

• Please ensure all flight information is accurate to help us provide a smooth and timely service. Incorrect flight details may affect pickup times and could result in additional charges.

• Guests are responsible for providing accurate flight, accommodation, and contact information at the time of booking.

• We monitor incoming flight arrivals whenever flight details are provided and will adjust pickup times for flight delays where reasonably possible.

• Complimentary waiting time is included for airport pickups to allow guests sufficient time to clear immigration, collect luggage, and exit the terminal.

• Guests should contact Prime Jamaica Tours as soon as possible if they experience significant delays or encounter difficulties locating their driver.

• Failure to provide accurate flight information may result in delays, additional charges, or cancellation of the service without refund.

• Additional charges may apply for unscheduled stops, changes to the pickup or drop-off location, or other services requested after booking confirmation.

• Prime Jamaica Tours is not responsible for delays caused by traffic conditions, road closures, weather conditions, airline disruptions, or other circumstances beyond our reasonable control.

• Airport transfer services are provided to the locations specified in the booking confirmation. Changes may be accommodated subject to availability and additional charges where applicable.

• Guests may reschedule their booking one time at no additional cost, provided the request is made at least 24 hours before the scheduled service and the new date is subject to availability.

• Any additional rescheduling requests may be subject to an administrative fee and availability.

• Prime Jamaica Tours will make every reasonable effort to accommodate date changes; however, rescheduling cannot be guaranteed during peak travel periods or when availability is limited.

• Requests received less than 24 hours before the scheduled service may be treated as cancellations and will be subject to our Cancellation Policy.

• All tours are subject to availability and confirmation.

• Guests should arrive at the designated pickup location at least 10-15 minutes before the scheduled departure time.

• Prime Jamaica Tours reserves the right to modify tour itineraries, routes, or schedules due to weather conditions, safety concerns, traffic conditions, attraction closures, or other unforeseen circumstances.

• Guests must follow all instructions provided by drivers, guides, attraction staff, and safety personnel during the tour.

• Guests are responsible for ensuring they meet any age, health, fitness, or participation requirements for specific activities.

• Consumption of illegal drugs is strictly prohibited during any tour or transfer service.

• Excessive intoxication, disruptive behavior, or conduct that may endanger other guests or staff may result in removal from the tour without refund.

• Children under the age of 18 must be accompanied by a responsible adult unless otherwise stated.

• Guests are responsible for safeguarding their personal belongings throughout the tour.

• Prime Jamaica Tours is not responsible for delays caused by traffic, weather conditions, attraction operations, or circumstances beyond our reasonable control.

• Certain attractions, activities, or services may be operated by independent third-party providers. Prime Jamaica Tours is not responsible for the actions, omissions, or policies of such providers.

• Photography and video recording may be taken during tours for promotional purposes. Guests who do not wish to appear in photos or videos should notify their guide before the tour begins.

• Prime Jamaica Tours may take photographs or videos during tours, transfers, and activities for promotional, marketing, and social media purposes.

• By participating in our services, you consent to the use of your image, likeness, or voice in such materials without compensation.

• If you prefer not to be photographed or recorded, please notify your driver or tour guide at the beginning of the service, and we will accommodate your request.

• Guests retain all rights to photographs and videos they personally capture during our tours and services.

• Prime Jamaica Tours shall not be liable for any delay, cancellation, interruption, or failure to perform its obligations where such circumstances arise from events beyond our reasonable control.

• These events may include, but are not limited to, severe weather, hurricanes, tropical storms, flooding, natural disasters, road closures, government actions, public health emergencies, labor disputes, civil unrest, transportation disruptions, or other unforeseen circumstances.

• In the event of a force majeure situation, we will make reasonable efforts to provide alternative arrangements, reschedule the service, or offer a refund where appropriate.

• Prime Jamaica Tours reserves the right to modify, suspend, or cancel services when necessary to protect the safety of our guests, employees, and partners.

.  The safety and well-being of our guests are our top priority.

• Guests must follow all instructions provided by drivers, guides, attraction staff, and safety personnel at all times.

• Seat belts must be worn whenever available and required by law during transportation services.

• Guests should remain seated while the vehicle is in motion unless instructed otherwise.

• Children must be properly supervised by a parent or guardian throughout the tour or transfer.

• Guests should inform Prime Jamaica Tours of any medical conditions, allergies, mobility concerns, or special requirements before the tour begins.

• Appropriate clothing and footwear should be worn for the activities included in the tour.

• Safety equipment provided for specific activities must be used as instructed.

• Guests should immediately report any injury, illness, accident, or safety concern to their driver or guide.

• Prime Jamaica Tours reserves the right to modify, postpone, or cancel any tour or activity if weather conditions or safety concerns make it unsafe to proceed.

• Guests who engage in unsafe, reckless, or disruptive behavior may be removed from the tour without refund if their actions place themselves, other guests, or staff at risk.

• In the event of an emergency, guests must follow the instructions of their driver, guide, emergency personnel, or attraction staff.

• Prime Jamaica Tours strives to accommodate special requests, including accessibility needs and other travel requirements, whenever possible.

• Any special requests should be communicated at the time of booking to allow us adequate time to make arrangements.

• Accommodation of special requests is subject to availability and the capabilities of our service providers and partners.

• While we will make every reasonable effort to meet your needs, we cannot guarantee that all requests can be fulfilled.

• Additional charges may apply for certain specialized services or accommodations.

• Guests with specific accessibility requirements are encouraged to contact us before booking so we can discuss available options and determine the most suitable arrangements.

• Minimum age requirements may vary depending on the tour, activity, or attraction and will be specified in the applicable tour description.

• Children under 18 years of age must be accompanied by a parent, guardian, or responsible adult throughout the tour or service.

• Proof of age may be required for certain activities where age restrictions apply.

• Prime Jamaica Tours reserves the right to refuse participation in any activity where the required age restrictions are not met.

Child Safety

• Child safety seats may be available upon request and should be reserved at the time of booking.

• Parents and guardians are responsible for ensuring that any requested child seat information is accurate.

• Children must remain under the supervision of a parent or guardian throughout the service.

• We ask all guests to treat our drivers, guides, staff, fellow travelers, and local communities with courtesy and respect.

• To ensure a safe and enjoyable experience for everyone, disruptive, abusive, or inappropriate behavior will not be tolerated.

• Prime Jamaica Tours reserves the right to refuse service or remove any guest whose behavior poses a risk to the safety, comfort, or enjoyment of others. In such cases, refunds may not be provided.

• Guests may be held responsible for any damage caused to vehicles, equipment, or property during the service.

• Illegal activities are strictly prohibited and may result in immediate termination of the service.

• We encourage all guests to respect local customs, cultural traditions, and the natural environment while enjoying Jamaica.

• For everyone's safety, guests should follow the reasonable instructions of their driver or tour guide throughout the service.

Participation in tours and activities is undertaken at the guest's own risk.

• Prime Jamaica Tours is not liable for any injury, loss, damage, delay, or inconvenience caused by circumstances beyond our reasonable control, including severe weather, natural disasters, road closures, government actions, strikes, accidents, or other unforeseen events.

• Our liability for any claim arising from our services shall be limited to the amount paid for the specific booking or service.

• We strongly recommend that all guests obtain comprehensive travel insurance covering medical expenses, trip cancellations, personal injury, and loss or damage of personal belongings.

• Guests are solely responsible for their personal belongings at all times. Prime Jamaica Tours accepts no responsibility for items that are lost, stolen, or damaged during a tour, transfer, or activity.

• Our liability does not extend to the actions, omissions, or services provided by independent third-party operators, attractions, accommodations, or other service providers.

• The safety and well-being of our guests are a top priority. Our tours and transportation services are operated in accordance with applicable Jamaican safety regulations.

• Safety equipment will be provided where required and should be used as instructed.

• Guests should inform their driver or guide of any medical conditions, mobility concerns, or special requirements before the service begins.

• Any injury, illness, or incident occurring during a tour or transfer should be reported to your driver or guide immediately.

• In the event of a medical emergency, we may assist in arranging appropriate medical care. Any associated medical expenses are the responsibility of the guest.

• We will comply with any health and safety measures required by Jamaican authorities or attraction operators.

• Guests are responsible for ensuring they have all personal belongings before leaving a vehicle or tour location.

• If an item is left behind, please contact Prime Jamaica Tours as soon as possible with a description of the item and the date of service.

• While we will make reasonable efforts to locate and return lost items, we cannot guarantee recovery of any property.

• Prime Jamaica Tours is not responsible for the loss, theft, or damage of personal belongings during tours, transfers, or other services.

• Any shipping, delivery, or transportation costs associated with returning lost items will be the responsibility of the guest

• Important booking confirmations, updates, and service-related information may be sent via email, phone call, SMS, or WhatsApp.

• Guests are responsible for providing accurate contact information and notifying us of any changes prior to their scheduled service.

• Prime Jamaica Tours may contact guests regarding their booking, customer service matters, feedback requests, or promotional offers. Guests may opt out of marketing communications at any time.

By making a booking with Prime Jamaica Tours Ltd, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you have any questions regarding our services, policies, or booking requirements, please contact us before completing your reservation.