Refund Policies & Terms of Service

Reservations

• All bookings must be made in advance through WhatsApp, website, or email.

• Customers must provide accurate details including:

✅Full names

✅ Hotel or pickup location

✅ Flight details (for airport transfers)

✅ Preferred date and time.

All reservations are subject to availability. Once your booking details are received and confirmed, your transportation or tour will be scheduled.

We recommend booking in advance to secure your preferred date and time.

Accepted Payment Methods

We accept the following payment options:

• Cash

• PayPal

• Zelle

Payment on arrival is available for booking, giving guests a convenient and flexible way to reserve with confidence.

Deposit Requirement

A deposit is required to secure bookings for large groups

Payment instructions will be provided during the booking process.

We understand that travel plans can change.

Guests may cancel their booking free of charge anytime before the driver or vehicle has been dispatched.

Once the driver has been dispatched, has arrived for pickup, or the service has started, cancellation fees may apply.

No-shows are non-refundable.

Where payment has been made in advance:

• Eligible cancellations will receive a full refund

• Approved refunds are processed using the original payment method whenever possible

• Processing times may vary depending on the payment provider or bank

For airport transfers from Sangster International Airport and other airports in Jamaica:

• Drivers monitor flight arrivals to adjust pickup times if your flight is delayed.

• A grace waiting period is provided after flight arrival.

• Please contact us immediately if you experience delays or issues clearing immigration.

Airport transfer guests are allowed standard luggage and carry-on bags.

Please inform us in advance if you're traveling with:

• Large luggage

• Sports equipment

• Extra bags

This ensure the appropriate vehicle is arranged.

Tour Duration

Tour durations listed on our website are approximate and may vary depending on:

• Traffic conditions

• Weather

• Time spent at attractions

Entrance Fees

Unless otherwise stated:

• Some tour packages include attraction entry fees, while others may require guests to pay entry directly at the attraction.

•  Guests are responsible for paying entrance fees directly to the attraction.

Popular attractions include:

• Dunns River Falls

• Blue Hole

• Ys Falls

To ensure a smooth experience:

• Be ready 10-15 minutes before your scheduled pickup time.

In the event of severe weather, road closures, safety concerns, or circumstances beyond our control, we may reschedule, adjust, or cancel a service. If payment was made, a suitable refund or alternative option may be offered. 

Your safety is our top priority.

Prime Jamaica Tours ensures that:

• All vehicles are clean, comfortable, and well maintained

• Drivers are licensed and experienced

• Vehicles are properly insured

• For the safety of all guests and drivers, we reserve the right to refuse service in cases of unsafe, abusive, or disruptive behavior.

Guests must follow all safety instructions given by the driver or tour guides.

Prime Jamaica Tours is not responsible for:

• Loss or damage to personal belongings

• Delays caused by weather, road conditions, or circumstances beyond our control

• Injuries resulting from failure to follow safety instructions

Guests participate in tours and excursions at their own discretion.

• WhatsApp will be our primary method of communication

• Response times may vary based on volume and operating hours

By booking with Prime Jamaica Tours, you acknowledge and agree to all policies listed above.

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