Policies - Prime Jamaica Tours

Reservations

• All bookings must be made in advance through our, WhatsApp, website, or email.

• Customers must provide accurate details including:

✅Full names

✅ Hotel or pickup location

✅ Flight details (for airport transfers)

✅ Preferred date and time.

• A booking is confirmed only after you receive a confirmation message or email from Prime Jamaica Tours.

• Please review your booking details carefully and notify us immediately if any information needs to be updated.

Accepted Payment Methods

We accept the following payment options:

• Cash

• Credit / Debit Cards

• Online Payment

• Zelle

Deposit Requirement

A deposit is required to secure your bookings

Payment instructions will be provided during the booking process.

At Prime Jamaica Tours, we value your time and understand that plans may change.

• Cancellations made 48 hours or more before the scheduled tour receive a full refund

• Cancellations made with 24-48 hours before the tour will receive a 50% refund.

• Cancellations made less than 24 hours before the tour are non-refundable.

• No-shows are non-refundable.

• Refund processing times may vary depending on payment method.

Cancellation by Prime Jamaica Tours

In rare situation such as severe weather, safety concerns, or vehicle issues, we may cancel or reschedule your booking.

if this occurs, we will:

• Offer a rescheduled tour or transfer

• Provide a full refund if payment was made in advance.

For airport transfers from Sangster International Airport and other airports in Jamaica:

• Drivers monitor flight arrivals to adjust pickup times if your flight is delayed.

• A grace waiting period is provided after flight arrival.

• Please contact us immediately if you experience delays or issues clearing immigration.

Airport transfer guests are allowed standard luggage and carry-on bags.

Please inform us in advance if you're traveling with:

• Large luggage

• Sports equipment

• Extra bags

This ensure the appropriate vehicle is arranged.

Tour Duration

Tour durations listed on our website are approximate and may vary depending on:

• Traffic conditions

• Weather

• Time spent at attractions

Entrance Fees

Unless otherwise stated:

• Some tour packages include attraction entry fees, while others may require guests to pay entry directly at the attraction.

•  Guests are responsible for paying entrance fees directly to the attraction.

Popular attractions include:

• Dunns River Falls

• Blue Hole

• Ys Falls

To ensure a smooth experience:

• Be ready 10-15 minutes before your scheduled pickup time.

• Driver may wait a limited time if guests are late.

• Extended waiting time may result in additional charges.

Your safety is our top priority.

Prime Jamaica Tours ensures that:

• All vehicles are clean, comfortable, and well maintained

• Drivers are licensed and experienced

• Vehicles are properly insured

Guests must follow all safety instructions given by the driver or tour guides.

Prime Jamaica Tours is not responsible for:

• Loss or damage to personal belongings

• Delays caused by weather, road conditions, or circumstances beyond our control

• Injuries resulting from failure to follow safety instructions

Guests participate in tours and excursions at their own discretion.

• WhatsApp will be our primary method of communication

• Response times may vary based on volume and operating hours

By booking with Prime Jamaica Tours, you acknowledge and agree to all policies listed above.

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